Preview — The Goal
🎯 The Goal: Screwing up hurts; repeating the exact mistake is fatal. When a delivery fails — the launch slipped, the bug shipped, the event flopped — most teams run the blame ritual (find the culprit, extract the apology, change nothing) and then fail identically next quarter. The blameless post-mortem asks a different question: not 'WHO screwed up?' but 'WHAT SAFEGUARD was missing that let a normal human screw up?' People are never the root cause. Systems that depend on people being perfect are.