Preview — The Goal
🪞 The Mirroring Technique: Repeat their core complaint back to them using their exact words. This proves you're listening and forces them to hear how their demand sounds.
Verbal Judo: 5 Questions and Comebacks That Flip the Script
🪞 The Mirroring Technique: Repeat their core complaint back to them using their exact words. This proves you're listening and forces them to hear how their demand sounds.