Preview — The Goal
🧩 The Goal: The most expensive sentence in teamwork: 'Oh — I thought YOU were handling that.' The task everyone assumed someone else owned. The email with five people CC'd where nobody replied. The decision that ping-ponged for three weeks because nobody knew whose call it was. None of this is a character flaw; it's a role-clarity failure, and there's a boring, bulletproof fix that professional PMs have used for decades: RACI. Four letters that answer, for every task, the only question that matters: who, exactly, is on the hook?